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Grove City Tech Lab

Remote Technical Support

Remote Technical Support

Regular price $69.00
Regular price Sale price $69.00
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Grove City Tech Lab uses a flat-rate remote technical support diagnostic and software repair fee for residential and home users.

A certified technician - local from Grove City, Ohio - will connect to your device using industry-standard and well-known remote technical support tool to diagnose and mitigate your issues.

Supported remote repairs:

  • Operating systems including Windows, Mac, Chromebook, Linux/Unix
  • Software scripts, applications, services, and daemons
  • Performance due to malware or misconfiguration
  • Application installation or updates
  • Issues with apps or software workflows not functioning

A technician will reach out to schedule a remote session with you after purchase.

In the event the problem cannot be solved remotely, the remote technical support fee is non-refundable - however you will have the option to do a ship-in repair or a local pick-up (within 43123 area code) at no additional cost.

A good rule of thumbs is that you will need a working computer and internet connection to use this service effectively. 

Not included in price:

  • Initial or return shipping, if you end up having to ship it in
  • Hardware parts, if we have to purchase them
  • Software licensing, if you need or want non-free apps
  • Specialized services such as data recovery, digital-forensics, etc.
  • Advanced or infrastructure level architecture setup and configuration
  • Equipment pickup

Proudly serving Big Run RidgeBeulah ParkGrove City Town Center, and Grove City, Ohio - part of the greater Columbus, Ohio area and Silicorn HeartlandHowever, remote support is available to anyone - you'll just have to ship it in for any follow-up needed.

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