Remote Technical Support

Grove City Tech Lab uses a flat-rate remote technical support diagnostic and software repair fee for residential and home users.

A certified technician - local from Grove City, Ohio - will connect to your device using industry-standard and well-known remote technical support tool to diagnose and mitigate your issues.

Supported remote repairs:

• Operating systems including Windows, Mac, Chromebook, Linux/Unix
• Software scripts, applications, services, and daemons
• Performance due to malware or misconfiguration
• Application installation or updates
• Issues with apps or software workflows not functioning

A technician will reach out to schedule a remote session with you after purchase.

In the event the problem cannot be solved remotely, the remote technical support fee is non-refundable - however you will have the option to do a ship-in repair or a local pick-up (within 43123 area code) at no additional cost.

A good rule of thumbs is that you will need a working computer and internet connection to use this service effectively. 

Not included in price:

• Initial or return shipping, if you end up having to ship it in
• Hardware parts, if we have to purchase them
• Software licensing, if you need or want non-free apps
• Specialized services such as data recovery, digital-forensics, etc.
• Advanced or infrastructure level architecture setup and configuration
• Equipment pickup

Proudly serving Big Run Ridge, Beulah Park, Grove City Town Center, and Grove City, Ohio - part of the greater Columbus, Ohio area and Silicorn Heartland. However, remote support is available to anyone - you'll just have to ship it in for any follow-up needed.